Error. McAfee installation not done. Why?

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365 viewsJune 28, 2020Technical

0

Priscilla (anonymous) June 27, 2020 0 Comments

Installing McAfee on my computer. After restarting a system, this message appears in the Virus & threat protection page in Windows Defender Security Center. Threat Prevention tries to send the Endpoint Security security status to the Security Center service. This fails because the Security Center service is not in a running state immediately after a restart. After about two minutes, when the Security Center service is in a running state, Threat Prevention successfully sends the security status and the message no longer appears. Help me!

Adminmain666 Answered question June 28, 2020

1 Answer

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Adminmain666 · Answer 1 · 2020-06-28T02:17:46+00:00

What type of problem do you see?

McAfee download fails with an error
Error: Download cannot continue – No internet connection
This error indicates a network problem. A network problem can cause your product download to disconnect or fail.
If you see this error, do the following:

Wait a few minutes.
Try the download again.
If you still have a problem, see TS101825, which describes how to resolve this issue.

Error: Unable to continue installation – Error 0
This error indicates an issue where the McAfee installer was not able to download a file needed to complete the installation. To resolve the issue, do the following:

Wait a few minutes.
Try the download again.
If you still have a problem:
1. See TS102265, which describes how to resolve this issue.
2. If the download still fails, or you see more problems, contact Technical Support.

Download takes too long to completeIf your McAfee product is taking too long to download:

Wait a few minutes.
Try the download again.
If download still fails:
1. Try going to other websites, such as Google.com to see if they are also slow to respond.
2. If other websites are also slow, restart your PC.
Try the download again.
If you still see the issue, contact Technical Support.

McAfee install fails with an error
Error: Incompatible security software installed
Other security products might block you from installing your McAfee software. To stop this error from happening:

See the list of incompatible software applications in TS102253.
Use the instructions in the article to remove any incompatible software that you have installed.

When you have completed these steps, try to install your product again. If you still can’t install, contact Technical Support.
Error: Installation Incomplete
If you see this error, do the following:

See TS102268 for steps on how to fix Installation Incomplete errors.
Try to install your product again.
If you still can’t install, contact Technical Support.

Error code: 12001, 12156, or 12152
These errors indicate general network problems. These problems can cause your product download to disconnect or fail.

If you see any of these errors, do the following:

Wait a few minutes.
Try the download again.
If you still can’t download:
1. Try going to other websites, such as Google.com, to see if they are also slow to respond.
2. If other websites are also slow, do the following:
  1. Shut down your PC.
  2. Turn off your network router.
  3. Wait a few minutes, and then turn your router back on.
  4. Turn on your PC.
Try the download again.
If you still see the issue, contact Technical Support.

Error: The protection you’re trying to install doesn’t work on this device. Try again from the right device
You see this error if you try to install your McAfee product on a PC with an unsupported operating system.

If you see this error, do the following:

Check the minimum system requirements article: TS102471.
If your operating system is not supported:
1. Upgrade to a supported operating system.
2. Try the install again.
  NOTE: You are unable to install your McAfee product until you upgrade to a supported operating system.
If your operating system is shown as supported:
1. Try the installation again.
2. If the installation fails again with the same message, contact Technical Support.

Error: Invalid serial number
You might see this error if you have typed in the wrong serial number, or if the installer can’t contact the McAfee website.

If you see this error, do the following:

Wait a few minutes.
Refresh the webpage or close and reopen your internet browser.
Carefully type the serial number and submit it again.
If you still see the issue, contact Technical Support.

What to do if you still have a problem
If the above options did not help, you might need to use McAfee Support tools. To fix the download or installation issues, do one of the following based on your operating system:

Install and run the McAfee Software Install Helper on Windows 10 or 8
Install and run the support tools on Windows 7, XP, or VistaSTEP 1: Run McAfee Consumer Product removal tool
IMPORTANT:

Always download a new copy of MCPR before each use.
This ensures that you have the latest version, and that newer McAfee products can be successfully recognized.
MCPR cleans up only the components needed for reinstallation. It is not designed to clean up 100% of components.
Completing this step requires a restart.

Before you start:

Bookmark or favorite this article so that you can easily get back to it.
Save all open files.
Close all programs.

Download the MCPR tool.
Double-click MCPR.exe.
If you see a security warning:
Click Yes, Continue, or Run (depending on your version of Windows):
At the McAfee Software Removal screen:
1. Click Next.
2. Click Agree to accept the End User License Agreement (EULA).
At the Security Validation screen:
1. Type the characters exactly as shown on your screen. Validation is case-sensitive.
2. Click Next. This step prevents the accidental use of MCPR.
1. When the process is complete, you see one of the following messages. Click the one that you see.
Removal CompleteIf you see this message, the MCPR tool has completed successfully.
1. Restart your PC to complete the removal process
2. IMPORTANT: When your PC restarts, it will not be protected from viruses and malware. Ensure that you reinstall your security software as soon as possible to remain protected.
3. Cleanup UnsuccessfulIf you see this message, the cleanup did not go as planned:
  1. Restart your PC and run MCPR again.
  2. If you see Cleanup Unsuccessful again, ignore it.
  3. Restart your PC again.
  4. Attempt to reinstall your McAfee software.
  If you are still unable to install:
  1. Click here to contact Technical Support.
  2. Let the agent know:
    - MCPR produced a Cleanup Unsuccessful message.
    - You are unable to reinstall your McAfee software.
    - STEP 2:
      After you restart your PC, try the installation again.